Privacy Policy

Introduction

This privacy policy explains how we collect, use, and protect personal information when you interact with our website or participate in our workshops. We are committed to protecting the privacy of families who engage with our educational programmes.

Information We Collect

We collect information that you provide directly to us when you:

• Submit an enrollment request through our website
• Contact us via email
• Participate in our workshops
• Interact with our website

Personal Information

This may include:

• Parent or guardian name
• Child's name and age
• Email address
• Any additional information you choose to provide in enrollment forms or communications

Usage Information

We may automatically collect certain information about your visit to our website, including:

• Browser type and version
• Pages visited and time spent on those pages
• Referring website addresses
• General location information based on IP address

How We Use Your Information

We use the information we collect to:

• Process and confirm workshop enrollments
• Communicate with you about programmes and sessions
• Respond to your questions and requests
• Improve our workshops and educational content
• Send information about schedule changes or updates relevant to enrolled participants
• Maintain records required for educational programme administration

Legal Basis for Processing

We process your personal data based on:

• Consent: When you voluntarily provide information through enrollment forms or communications
• Legitimate interests: To operate our educational programmes effectively and communicate with enrolled families
• Legal obligations: Where required to maintain certain records

Information Sharing

We do not sell, rent, or share your personal information with third parties for their marketing purposes. We may share information only in these limited circumstances:

• With workshop facilitators who need access to enrollment information to conduct sessions effectively
• With service providers who assist us in operating our website or programmes, under strict confidentiality agreements
• When required by law or to protect the safety of participants

Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Enrollment information for completed workshops is typically retained for three years for programme improvement and reference purposes.

Children's Privacy

Our workshops serve children and teenagers, but we collect personal information from parents or guardians rather than directly from minors. We do not knowingly collect personal information from children without parental consent.

Your Rights

Under applicable data protection laws, you have the right to:

• Access: Request copies of the personal information we hold about you or your child
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your information, subject to legal retention requirements
• Objection: Object to processing of your information for certain purposes
• Restriction: Request that we restrict processing in certain circumstances
• Portability: Receive your information in a structured, commonly used format
• Withdrawal of consent: Withdraw consent at any time where we rely on consent as the legal basis

To exercise these rights, contact us at [email protected] with your request.

Cookies and Tracking

Our website uses cookies to improve functionality and user experience. You can control cookie preferences through the banner displayed when you first visit our site. For detailed information about our cookie usage, please see our Cookies Policy.

Data Security

We implement appropriate technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security of information transmitted through our website.

International Data Transfers

Our operations are based in the United Kingdom. If you are accessing our website from outside the UK, please be aware that your information may be transferred to, stored, and processed in the UK where our servers and central database operate.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We will indicate the date of the most recent revision at the top of this page. Significant changes will be communicated to enrolled families via email.

Contact Information

If you have questions or concerns about this privacy policy or our data practices, please contact us at:

icewhisper-guard
42 Colmore Row
Birmingham, B3 2BS
United Kingdom
Email: [email protected]

Supervisory Authority

If you believe we have not addressed your concerns appropriately, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection matters.